Improve your skills when dealing with angry or dissatisfied guests. Sharpen your ability to resolve conflict and increase customer loyalty.
Key Performance Indicators
This workshop will help you understand, identify and improve the KPIs that will drive results and improve the health of your business.
Putting Your Values to Work
Understand what it means to teach people the skills they need to show up in a way that’s aligned with your organizational values.
A downloadable workbook with activities, additional resources, notes and vocabulary to help you reinforce new concepts and develop business strategy.
Downloadable Templates & Spreadsheets
Depending on the course, you will received downloadable templates & spreadsheets that you can customize and implement in your business.
Access to Community & Discussion
Join the conversation on the Connect Hospitality private Facebook discussion group.
Course Bundle Price