Course curriculum

  • 1

    What to Expect

  • 2

    Welcome to the course!

    • A message from your instructor

    • Before we begin...

    • Download your Success Journal

  • 3

    Let's get started!

    • Key Performance Indicators

    • Four KPI Categories

    • Sales/Revenues

    • Operations

    • Customer Satisfaction

    • Net Promoter Score

    • Employee Satisfaction

    • Ratio Analysis

    • Business Analysis KPI Activity

    • Setting SMART Objectives Activity

    • Test your learning
  • 4

    Next Steps...

    • Congratulations

    • More Resources For You

    • Before you go...