Course curriculum

  • 1

    Getting Started

  • 2

    Know Your Operation

    • Know Your Operation

    • What's Your Niche?

    • Carving out Your Niche

  • 3

    Know Your Guest

    • Know Your Guest

    • Customer Journey Mapping

  • 4

    Know Your Competition

    • Know Your Competition

    • Competitive Analysis

    • Why Do Restaurants Cluster??

    • BONUS Competitive Set Analysis Spreadsheet

  • 5

    Turn Your Order Taker into a Experience Maker

    • Order Taker into Experience Maker

    • Situational Selling

    • Price Anchoring

    • What's In It For ME

    • Sales Tools

  • 6

    Develop a SMART Promotion

    • Develop a SMART Promotion

    • SMART Considerations

  • 7

    Summary & Wrap Up

    • SMART Promotion Submission

    • Congratulations