Course curriculum

  • 1

    Getting Started

  • 2

    Welcome to Performance Management for New Leaders

  • 3

    Chapter 1 - Growth Mindset

    • Growth Mindset

    • TED Talk Carol Dweck

    • Test your learning
  • 4

    Chapter 2 - Business Case for Managing Performance

    • Business Impact

    • Poor Service and Business Results

    • Business Impact Review

  • 5

    Chapter 3 Coaching for Results

    • Everyone Needs a Coach

    • The Secret to Giving Great Feedback

    • The Coaching Feedback Model

    • Test your learning
  • 6

    Chapter 4 Performance Management Tools

    • Performance Management Tools Overview

    • Unpack the Coaching Scorecard

  • 7

    Chapter 5 Tips, Tools and Best Practices

    • Set the Stage

  • 8

    Next steps

    • Congratulations!

    • More resources for you

    • Before you go...